Do you exchange and/or refund?
Wherever possible we will offer an exchange, however due to the fact that for the majority of products we only order limited spares in addition to what our members order, it won’t always be possible for us to have the size or style you’re after in stock. We will happily issue you a credit voucher if we can not assist with an exchange.
Please see clause 17 in our website terms and conditions for full terms on returns.
I received my order, but items are missing or I got the wrong colour/size/style/product …
Sorry! Please email us at firstname.lastname@example.org and we’ll jump straight onto it for you. We'll work hard to get you the correct product as soon as possible and cover the postage of the incorrect item back to us. If what you originally ordered is no longer available, we'll refund you of course.
I received my order, but an item is damaged or faulty…
Oh no! Even though we wrap your lovely things very carefully, sometimes accidents do happen in transit. Please email us at email@example.com and we’ll sort it out as soon as possible for you by either refunding the product or replacing it.