FAQ | Buy My Things

FAQ

How does shipping work?

We have flat rate shipping to make it nice and straight forward! It’s completely FREE if your order is over $150, or $9.95 for up to three products. For large products, choose ‘Large Parcel’ during checkout if you don’t qualify for free shipping. There are two options – either Sydney Metro or Australia Wide.
We also have FREE pick up from our store in Hornsby NSW and a teeny tiny $2 pick up fee to collect from a number of suburbs around Sydney NSW.
If you’re unsure of which shipping to choose, or are buying a product such as a Vuly Trampoline, select ‘Quote Me Shipping’ and one of the team will be in touch with a final amount and an invoice.

What pick up locations do you have?

Pick up is available for FREE from our Hornsby NSW store. Or, for only $2, you can collect your fabulous things from Leichhardt, Kareela and Kellyville.

Can I add items to an order I placed last week?

No sorry - we can only combine orders placed within 24 hours of each other (please not free shipping is not available for combined orders). Our warehouse system won’t allow it sadly. If you have placed an order within the last 24 hours, select ‘COMBINE MY ORDERS’ to add to it for only $2.

I ordered something recently but haven’t received it yet…

Please check the email we sent when you ordered, it will have the expected date of dispatch outlined.  If this date has passed please email [email protected] so we can check the order status for you.

Please note - If you combined an order for something that was in stock with something that was a pre-order, we’ll wait until the pre-order item has arrived before despatching your whole order. If you just can’t wait anymore, contact us www.buymythings.com.au/contact and you can split the items (additional postage charges will apply).

I ordered something that was on pre-order, can I get an update on when it is arriving?

Please check the email we sent when you ordered, it will have the expected date of dispatch outlined.  If this date has passed please email [email protected] so we can check the order status for you.

Do you exchange and/or refund?

Due to the nature of our group buying business, we cannot accept any exchanges. You’re welcome to send back any product if you’ve changed your mind within 14 days (see clause 17 in our website terms and conditions for full terms on returns). You can either post it at your own cost or drop it to our store in Hornsby NSW (drop offs not accepted at any other pick up locations, sorry).

Once we’ve received the product and checked it’s still in its original packaging and brand new, we’ll issue you with a gift voucher to its value* (excludes any postage paid on the initial order).

You’re then welcome to use that gift voucher to place a new order for a different size or style of the product you originally purchased, if we have it available or for any other products on our website. You will be required to pay for postage or pick up again, unless you combined with other items for the FREE shipping over $150 offer.

Due to the fact that for the majority of products we only order limited spares in addition to what our members order, it won’t always be possible for us to have the size or style you’re after in stock.

 If payment is made via afterpay the voucher will be issued less a 5% afterpay return administration fee

How does shipping work?

We have flat rate shipping to make it nice and straight forward! It’s completely FREE if your order is over $150, or $9.95 for up to three products. For large products, choose ‘Large Parcel’ during checkout if you don’t qualify for free shipping. There are two options – either Sydney Metro or Australia Wide.

We also have FREE pick up from our store in Hornsby NSW and a teeny tiny $2 pick up fee to collect from a number of suburbs around Sydney NSW or $3.95 from Brisbane or Melbourne. If you’re unsure of which shipping to choose, or are buying a product such as a Vuly Trampoline, select ‘Quote Me Shipping’ and one of the team will be in touch with a final amount and an invoice

What pick up locations do you have?

Pick up is available for FREE from our Hornsby NSW store. Or, for only $2, you can collect your fabulous things from Balmain, Lane Cove North, Kareela, Kellyville or Terrey Hills NSW or for $3.95 from Brookfield, Brisbane, QLD. $3.95 or Ferntree Gully, Melbourne, VIC.

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