FAQ | Buy My Things

FAQ

How does shipping work?

We have flat rate shipping to make it nice and straight forward! It’s completely FREE if your order is over $150, or $9.95 for up to three products. For large products, choose ‘Large Parcel’ during checkout if you don’t qualify for free shipping. There are two options – either Sydney Metro or Australia Wide.
We also have FREE pick up from our warehouse in Mount Kuring-gai NSW.
If you’re unsure of which shipping to choose, or are buying a product such as a Vuly Trampoline, select ‘Quote Me Shipping’ and one of the team will be in touch with a final amount and an invoice.

What pick up locations do you have?

Pick up is available for FREE from our warehouse in Mount Kuring-gai.

Can I add items to an order I placed last week?

No sorry - we can only combine orders placed within 24 hours of each other (please not free shipping is not available for combined orders). Our warehouse system won’t allow it sadly. If you have placed an order within the last 24 hours, select ‘COMBINE MY ORDERS’ to add to it for only $2.

I ordered something recently but haven’t received it yet…

Please check the email we sent when you ordered, it will have the expected date of dispatch outlined.  If this date has passed please email [email protected] so we can check the order status for you.

Please note - If you combined an order for something that was in stock with something that was a pre-order, we’ll wait until the pre-order item has arrived before despatching your whole order. If you just can’t wait anymore, contact us www.buymythings.com.au/contact and you can split the items (additional postage charges will apply).

I ordered something that was on pre-order, can I get an update on when it is arriving?

Please check the email we sent when you ordered, it will have the expected date of dispatch outlined.  If this date has passed please email [email protected] so we can check the order status for you.

Do you exchange and/or refund?

For exchanges or returns when it comes to a change of mind or incorrect choice, Buy My Things will happily exchange, refund or store credit any undamaged item(s) less delivery fee if they are returned to us within 30 days of making your purchase. When returning this to us you must ensure the product and packaging is returned in the same condition as you received it. We have a $15.95 prepaid return label you can purchase from us. This policy applies to customers in Australia only. Please allow up to 3-5 Business days for your return to be processed.

 

How does shipping work?

We have flat rate shipping to make it nice and straight forward! It’s completely FREE if your order is over $150, or $9.95 for up to three products. For large products, choose ‘Large Parcel’ during checkout if you don’t qualify for free shipping. There are two options – either Sydney Metro or Australia Wide.

We also have FREE pick up from our warehouse in Mount Kuring-gai NSW. If you’re unsure of which shipping to choose, or are buying a product such as a Vuly Trampoline, select ‘Quote Me Shipping’ and one of the team will be in touch with a final amount and an invoice

What pick up locations do you have?

Pick up is available for FREE from our warehouse in Mount Kuring-gai NSW.

© 2018 Buy My Things. ABN 13 113 926 766. All rights reserved.